Terms of Service

Effective Date: September 20, 2026

Welcome to the LuLu's Merchandise LLC online store ("Site"), powered by Lightspeed eCommerce. These Terms of Service ("Terms") govern your access to and use of our website, products, services, content, and online store. By accessing, browsing, creating an account, or making a purchase through this Site, you agree to be bound by these Terms.

If you do not agree with these Terms, please do not use this Site.

1. Company Information

This Site is owned and operated by:

LuLu's Merchandise LLC
P.O. Box 413
Gulf Shores, AL 36542

Customer Service: 251-967-1133
Email: Store@LuLusFunFoodMusic.com

2. Use of the Site

By using this Site, you represent and warrant that:

• You are at least 18 years old, or are using the Site under the supervision of a parent or legal guardian.
• All information you provide is accurate and current.
• You will use this Site only for lawful purposes.

We reserve the right to restrict or terminate access to any user who violates these Terms.

3. Products, Pricing, and Availability

LuLu's Merchandise LLC offers branded merchandise, apparel, gifts, accessories, souvenirs, and other products for sale online.

We reserve the right to:

• Change product offerings at any time.
• Modify pricing without prior notice.
• Limit quantities purchased.
• Discontinue products.
• Correct errors or inaccuracies in product descriptions, pricing, or availability.

All products are subject to availability and may be withdrawn from sale at any time.

4. Orders and Payment

Submission of an order does not guarantee acceptance.

We reserve the right to:

• Refuse or cancel any order.
• Limit purchase quantities.
• Verify payment information.
• Cancel suspected fraudulent transactions.

Accepted payment methods may include major credit cards, debit cards, PayPal, Apple Pay, Google Pay, Shop Pay, and other payment methods offered through our Lightspeed eCommerce checkout process.

If an order is canceled after payment has been processed, a refund will be issued to the original payment method.

5. Shipping and Delivery

Shipping dates and delivery estimates are provided for convenience only and are not guaranteed.

LuLu's Merchandise LLC is not responsible for delays resulting from:

• Carrier disruptions
• Inclement weather
• Natural disasters
• Supply chain interruptions
• Incorrect shipping information provided by the customer

Risk of loss and ownership transfers to the customer upon delivery of products to the shipping carrier.

6. Returns and Exchanges

Returns, refunds, and exchanges are governed by our Return Policy, which is incorporated into these Terms by reference.

Please review our Return Policy before making a purchase.

7. Gift Cards

If gift cards are offered through this Site:

• Gift cards are non-refundable except where required by law.
• Gift cards cannot be redeemed for cash except as required by law.
• Lost, stolen, damaged, or unauthorized gift cards may not be replaced.
• Additional restrictions may apply.

8. Customer Accounts

When creating an account, you agree to:

• Maintain accurate account information.
• Protect your account credentials.
• Notify us immediately of unauthorized access.
• Accept responsibility for all activities under your account.

We reserve the right to suspend or terminate accounts that violate these Terms.

9. User Content and Reviews

If you submit reviews, comments, photographs, testimonials, or other content to our Site, you grant LuLu's Merchandise LLC a non-exclusive, royalty-free, perpetual, worldwide license to use, reproduce, modify, publish, and display such content in connection with our business operations and marketing efforts.

You agree not to submit content that:

• Is false or misleading.
• Infringes on intellectual property rights.
• Contains defamatory or unlawful material.
• Contains malicious software or harmful code.

We reserve the right to remove user-generated content at our sole discretion.

10. Intellectual Property

All content on this Site, including but not limited to:

• LuLu's® trademarks and logos
• Product images
• Graphics
• Videos
• Text
• Website design
• Marketing materials

is the property of LuLu's Merchandise LLC or its licensors and is protected by applicable copyright, trademark, and intellectual property laws.

No content from this Site may be copied, reproduced, distributed, or used without prior written consent.

11. Prohibited Activities

You agree not to:

• Violate any applicable laws or regulations.
• Attempt unauthorized access to the Site or its systems.
• Introduce malware, viruses, or harmful code.
• Interfere with Site functionality.
• Harvest or collect customer information.
• Use automated systems to scrape Site content.
• Engage in fraudulent purchasing activities.

Violations may result in account termination, canceled orders, and legal action.

12. Disclaimer of Warranties

THIS SITE, ITS CONTENT, AND ALL PRODUCTS ARE PROVIDED "AS IS" AND "AS AVAILABLE."

TO THE FULLEST EXTENT PERMITTED BY LAW, LULU'S MERCHANDISE LLC DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING:

• MERCHANTABILITY
• FITNESS FOR A PARTICULAR PURPOSE
• NON-INFRINGEMENT
• UNINTERRUPTED OR ERROR-FREE OPERATION

We do not guarantee that the Site will be available at all times or free from technical issues.

13. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, LULU'S MERCHANDISE LLC SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING FROM:

• USE OF THE SITE
• INABILITY TO USE THE SITE
• PRODUCTS PURCHASED THROUGH THE SITE
• DELAYS OR INTERRUPTIONS IN SERVICE

OUR TOTAL LIABILITY SHALL NOT EXCEED THE AMOUNT PAID BY YOU FOR THE PRODUCT OR SERVICE GIVING RISE TO THE CLAIM.

14. Indemnification

You agree to defend, indemnify, and hold harmless LuLu's Merchandise LLC and its owners, officers, employees, affiliates, and agents from any claims, damages, losses, liabilities, and expenses arising from:

• Your use of the Site;
• Your violation of these Terms;
• Your violation of any law or third-party rights.

15. Privacy

Your use of the Site is also governed by our Privacy Policy.

By using this Site, you consent to the collection, use, and disclosure of information as described in our Privacy Policy.

16. Third-Party Services

This Site is powered by Lightspeed eCommerce and may integrate with third-party payment processors, shipping providers, analytics services, and other business partners.

LuLu's Merchandise LLC is not responsible for the content, security, or privacy practices of third-party websites or services.

17. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Alabama, without regard to conflicts of law principles.

18. Dispute Resolution

Any dispute arising from these Terms, your use of the Site, or purchases made through the Site shall first be addressed through good-faith negotiations.

If a dispute cannot be resolved informally, it shall be brought exclusively in the state or federal courts located in Baldwin County, Alabama, and you consent to the jurisdiction of those courts.

19. Changes to These Terms

We reserve the right to update, modify, or replace these Terms at any time.

Changes become effective immediately upon posting to the Site. Continued use of the Site following the posting of revised Terms constitutes acceptance of those changes.

20. Contact Information

If you have questions regarding these Terms of Service, please contact us:

LuLu's Merchandise LLC
P.O. Box 413
Gulf Shores, AL 36542

Phone: 251-967-1133
Email: Store@LuLusFunFoodMusic.com

By accessing, browsing, or purchasing from the LuLu's Merchandise LLC online store, you acknowledge that you have read, understood, and agreed to these Terms of Service.